Refund policy
Equipment Leader Returns & Refund Policy
Effective Date: June 22, 2026
Last Updated: June 22, 2026
Overview
At Equipment Leader, we strive to provide quality products and excellent customer service. Because we sell a wide variety of products including tools, equipment, outdoor power equipment, furniture, appliances, commercial products, industrial products, agricultural equipment, trailers, attachments, and supplier-direct merchandise, return eligibility varies by product category.
By placing an order with Equipment Leader, the customer agrees to this Returns & Refund Policy.
All returns require prior authorization.
Return Authorization Requirement
Returns will not be accepted without prior authorization from Equipment Leader.
Equipment Leader reserves the right to require:
- Photographs or videos;
- Proof of condition;
- Inspection reports;
- Manufacturer review;
- Supplier review;
- Original packaging;
- Serial number verification;
- Return authorization numbers.
Unauthorized returns may be refused or returned to the sender.
Standard Merchandise Returns
Most new, unused merchandise may be eligible for return within thirty (30) days of delivery.
To qualify:
- Product must be unused;
- Product must be uninstalled;
- Product must be in original packaging;
- Product must include all accessories, manuals, hardware, and documentation;
- Product must be in resalable condition;
- Return authorization must be obtained.
Equipment Leader reserves the right to inspect all returned merchandise prior to issuing a refund.
Restocking Fees
Approved returns may be subject to a restocking fee of up to fifteen percent (15%) of the purchase price.
Restocking fees may apply when:
- A customer changes their mind;
- An item is no longer needed;
- An incorrect item is ordered;
- Delivery is refused;
- A supplier or manufacturer imposes a fee;
- Additional processing, inspection, handling, or repackaging is required.
Restocking fees may be deducted from any refund.
Shipping, Freight & Return Costs
Original shipping, freight, delivery, installation, setup, and handling charges are non-refundable.
Unless prohibited by law or caused by Equipment Leader’s error, customers are responsible for all costs associated with returning products.
These costs may include:
- Shipping charges;
- Freight transportation;
- Return labels;
- Palletization;
- Packaging materials;
- Liftgate service;
- Residential pickup fees;
- Carrier surcharges;
- Loading charges;
- Storage fees;
- Reconsignment fees.
If a manufacturer, distributor, supplier, or fulfillment partner declines to provide return freight, return labels, pickup service, transportation assistance, or return authorization, the customer remains responsible for arranging and paying for transportation of the product to the approved return destination.
Equipment Leader is not responsible for return transportation costs incurred when a supplier or manufacturer refuses to provide return freight assistance.
Supplier-Direct Products
Many products sold by Equipment Leader are shipped directly from manufacturers, distributors, suppliers, or fulfillment partners.
Returns of supplier-direct products may require approval from the manufacturer or supplier.
Equipment Leader reserves the right to deny returns where:
- A supplier refuses return authorization;
- A manufacturer refuses return authorization;
- The product is discontinued;
- The product is custom-built;
- The product is special-order;
- The product cannot reasonably be returned due to freight or logistical limitations;
- Supplier return policies prohibit return.
Where permitted by law, supplier return requirements may govern return eligibility.
Furniture, Oversized & Freight-Shipped Products
Furniture, commercial furnishings, oversized products, freight-shipped merchandise, and large-item deliveries may require manufacturer approval prior to return.
Customers are responsible for:
- Proper packaging;
- Freight preparation;
- Palletization;
- Return freight costs;
- Damage occurring during return transportation.
Products that cannot be safely packaged or transported may not qualify for return.
Commercial Orders, Designer Orders & Client Approval
Many products sold by Equipment Leader are purchased for commercial projects, construction projects, landscaping projects, hospitality projects, agricultural operations, rental properties, governmental entities, institutions, and designer-specified installations.
Customers are solely responsible for obtaining all necessary approvals before placing an order.
This includes approvals from:
- Clients;
- Property owners;
- Designers;
- Interior designers;
- Landscape designers;
- Architects;
- Engineers;
- Contractors;
- Builders;
- Project managers;
- Purchasing departments;
- Homeowners associations.
By placing an order, the purchaser represents and warrants that all necessary approvals have been obtained prior to purchase.
Equipment Leader shall not be responsible for:
- Client rejection;
- Designer rejection;
- Architect rejection;
- Contractor rejection;
- Property owner rejection;
- Project redesigns;
- Scope changes;
- Budget changes;
- Specification changes;
- Color selection disputes;
- Finish selection disputes;
- Material selection disputes;
- Dimension disputes;
- Preference changes after purchase.
Returns requested because a client, designer, architect, landscaper, contractor, homeowner, purchasing department, or other third party changes their mind or no longer approves of a product may be denied or subject to supplier approval, freight charges, and restocking fees.
Equipment Leader is not responsible for labor costs, project delays, redesign expenses, installation costs, removal costs, scheduling costs, lost profits, or other project-related expenses.
Custom, Made-to-Order & Special-Order Products
The following products are final sale:
- Custom-built products;
- Personalized products;
- Made-to-order products;
- Configured products;
- Modified products;
- Special-order products;
- Products manufactured specifically for a customer.
Such products are non-returnable unless defective or otherwise required by law.
Heavy Equipment, Machinery & Attachments
Heavy equipment, industrial machinery, agricultural equipment, utility trailers, commercial machinery, attachments, implements, and related products are final sale.
Examples include:
- Excavators;
- Tractors;
- Skid steers;
- Compact track loaders;
- Forklifts;
- Telehandlers;
- Grapples;
- Buckets;
- Augers;
- Breakers;
- Fork attachments;
- Hydraulic implements;
- Material handling attachments.
Customers must inspect equipment immediately upon delivery.
Visible damage must be documented at delivery.
Concealed damage must be reported within forty-eight (48) hours of delivery.
Once equipment has been:
- Operated;
- Installed;
- Mounted;
- Fueled;
- Connected;
- Transported from the delivery location;
- Used for any purpose;
the equipment shall be deemed accepted and non-returnable.
Damaged, Defective & Warranty Claims
Shipping damage must be reported immediately.
Concealed damage must be reported within forty-eight (48) hours of delivery.
Equipment Leader may require photographs, videos, inspection reports, packaging documentation, or additional supporting information.
Many products are covered by manufacturer warranties.
Customers may be required to work directly with the manufacturer, supplier, authorized service center, or warranty administrator.
Equipment Leader does not guarantee warranty approval.
Warranty coverage does not automatically create return eligibility.
Refused Deliveries
Customers who refuse delivery of non-defective merchandise may be responsible for:
- Outbound shipping charges;
- Outbound freight charges;
- Return freight charges;
- Storage fees;
- Carrier penalties;
- Administrative fees;
- Restocking fees of up to 15%.
Such amounts may be deducted from any refund.
Refund Processing
Approved refunds will be issued to the original payment method.
Refund amounts may be reduced by:
- Restocking fees;
- Shipping charges;
- Freight charges;
- Carrier fees;
- Missing components;
- Product damage;
- Inspection costs;
- Return processing costs.
Processing times vary by payment provider.
Fraud, Abuse & Chargebacks
Equipment Leader reserves the right to investigate suspected fraud, theft, abuse, return fraud, product swapping, false damage claims, false non-delivery claims, unauthorized chargebacks, and other misuse of our services.
Where Equipment Leader reasonably believes fraudulent, deceptive, abusive, or unlawful conduct has occurred, Equipment Leader reserves the right to:
- Deny returns or refunds;
- Cancel pending orders;
- Refuse future service;
- Recover losses, fees, costs, and damages;
- Submit evidence to payment processors and financial institutions;
- Provide supporting documentation to carriers, manufacturers, suppliers, insurers, and relevant third parties;
- Cooperate with law enforcement investigations;
- Refer suspected criminal activity to local, state, or federal law enforcement agencies.
Knowingly submitting false statements, false damage claims, false delivery claims, fraudulent chargebacks, altered documentation, or misleading information may result in denial of the claim and additional legal action where permitted by law.
Legal Rights
Nothing in this policy limits any rights that cannot be waived under applicable law.
Contact Information
Equipment Leader
Support@equipmentleader.com