Refund policy

EQUIPMENT LEADER LLC

RETURNS, REFUNDS, USED EQUIPMENT, WHOLESALE & PURCHASE TERMS

Effective Date: November 14, 2026

Equipment Leader LLC sells equipment, machinery, tools, outdoor power equipment, agricultural products, industrial supplies, automotive products, home merchandise, and other goods from a variety of manufacturers, brands, distributors, and suppliers.

This policy establishes the terms governing retail purchases, returns, refunds, used merchandise, warranties, wholesale transactions, special orders, cancellations, and customer disputes.

By placing an order with Equipment Leader, customers acknowledge that they have reviewed and agree to the applicable purchase terms, subject to rights and protections that cannot legally be waived.

1. NEW MERCHANDISE – RETURN ELIGIBILITY

All discretionary return periods established by this policy apply exclusively to merchandise sold as NEW.

To qualify for a discretionary return, merchandise must:

• Be unused and unoperated.
• Remain in its original new condition.
• Include all original components, accessories, hardware, and documentation.
• Be returned in its original packaging when required.
• Show no signs of installation, assembly, operation, wear, modification, or customer-caused damage.
• Meet any additional manufacturer or product-specific return requirements disclosed before purchase.

Opening packaging for reasonable inspection does not automatically disqualify a return, provided the merchandise remains unused and otherwise meets the applicable return requirements.

Products that have been operated, installed, assembled, put into service, modified, or otherwise used are not eligible for discretionary returns unless Equipment Leader expressly approves an exception in writing.

Return periods are not trial or rental periods. Purchasing equipment does not provide an automatic right to operate it for the duration of the return window and subsequently return it.

This section does not eliminate applicable rights concerning defective, damaged, incorrectly supplied, or misrepresented merchandise.

2. RETURN WINDOWS BY PRODUCT CATEGORY

The applicable return period begins on the confirmed delivery date.

90-Day Returns – Standard Merchandise

Most standard merchandise is eligible for a return request within 90 calendar days of confirmed delivery.

Examples include:

• General merchandise.
• Hand tools and accessories.
• Farm and ranch supplies.
• Pet supplies.
• Automotive accessories.
• Standard home products.
• Air filters and standard replacement filters.
• Other regularly stocked merchandise not assigned a different return period.

Product-specific restrictions may apply.

30-Day Returns – Outdoor Power Equipment

The following categories generally have a 30-calendar-day return request window:

• Lawn mowers.
• Weed eaters and string trimmers.
• Leaf blowers and similar outdoor blowers.
• Tractors.
• Designated lawn and garden equipment.
• Other outdoor power equipment assigned a 30-day return period.

All products must remain unused and satisfy the applicable return-condition requirements.

7-Day Returns – Designated Equipment

The following categories have a seven-calendar-day return request window:

• Portable and window air conditioners.
• Generators designated as eligible for seven-day returns.
• Gas-powered pressure washers.
• Dehumidifiers.
• Other products specifically identified as having a seven-day return period.

The product listing or applicable purchase documentation will identify additional restrictions where necessary.

Final Sale – Designated Equipment

Certain products are designated final sale and are not eligible for discretionary returns or refunds.

Examples include:

• Whole-house and stationary generators.
• Certain custom-configured generators.
• Heavy construction equipment.
• Scissor lifts.
• Boom lifts.
• Spider lifts.
• Aerial work platforms.
• Telehandlers.
• Forklifts.
• Specialized industrial machinery.
• Certain agricultural machinery.
• Custom-configured equipment.
• Certain special-order and manufacturer-direct products.

Final-sale restrictions will be disclosed before purchase where applicable.

Nothing in this section eliminates remedies required by applicable law.

3. USED MERCHANDISE – SOLD AS IS

All used, pre-owned, previously operated, or refurbished merchandise sold by Equipment Leader is sold AS IS, WHERE IS, unless otherwise expressly stated in writing by an authorized Equipment Leader representative.

Unless a written warranty is expressly provided with the sale:

• Used merchandise is sold without a warranty from Equipment Leader, to the extent permitted by law.
• No guarantee is made regarding remaining service life, operating hours, cosmetic condition, performance, or future reliability.
• Customers are responsible for evaluating the condition and suitability of used merchandise before purchasing.
• Used merchandise is not eligible for discretionary returns, exchanges, or refunds.
• Equipment Leader does not guarantee that used merchandise will meet a customer’s particular expectations or intended application.

Used equipment may exhibit cosmetic imperfections, wear, previous repairs, operating history, or other conditions associated with prior ownership or operation.

Customers should review photographs, descriptions, specifications, available inspection information, and other disclosures before purchasing used merchandise.

Any warranty, service commitment, or additional coverage must be expressly documented in writing and approved by an authorized Equipment Leader representative.

The AS-IS designation and warranty disclaimers apply only to the extent permitted by applicable law. They do not eliminate rights concerning fraud, intentional misrepresentation, or other mandatory legal protections.

Important: Used merchandise is not covered by the discretionary return windows applicable to new merchandise.

4. RETURN AUTHORIZATION – RMA REQUIRED

All discretionary returns require prior written authorization from Equipment Leader.

Customers must contact Equipment Leader before shipping, delivering, or otherwise attempting to return merchandise.

Approved returns will receive a Return Merchandise Authorization (RMA) number and written instructions identifying the authorized return destination.

The RMA process is mandatory.

Customers must not independently send merchandise to:

• A manufacturer.
• A supplier.
• A fulfillment warehouse.
• A distribution center.
• An employee or sales representative.
• Equipment Leader’s corporate or registered business address.
• A personal residence belonging to the owner, management, employees, or representatives.

Merchandise may only be sent to the specific return destination expressly provided in writing by Equipment Leader.

An original shipping address, manufacturer address, supplier address, or business registration address does not automatically constitute an authorized return destination.

Equipment Leader reserves the right to refuse unauthorized deliveries and restrict future discretionary return privileges when customers repeatedly circumvent the established return process, subject to applicable law.

Written exceptions must be expressly authorized by an authorized Equipment Leader representative, except where applicable law requires otherwise.

5. RESTOCKING FEES

Approved discretionary returns of new merchandise may be subject to a 15% restocking fee, where disclosed and permitted by applicable law.

The restocking fee may account for:

• Inspection and processing.
• Repackaging.
• Administrative handling.
• Supplier or manufacturer return charges.
• Inventory handling.
• Loss of resale value attributable to the return.

The restocking fee will be calculated using the applicable merchandise purchase price, excluding shipping and other separately stated charges unless otherwise disclosed.

Restocking fees will not be applied where prohibited by law or where a legally required remedy does not permit such a deduction.

6. RETURN SHIPPING AND DELIVERY RESPONSIBILITY

Unless otherwise required by law or expressly agreed to in writing:

• Customers are responsible for authorized return shipping costs.
• Customers must use the return destination and shipping instructions provided by Equipment Leader.
• Customers must provide tracking information when available.
• Customers are encouraged to insure return shipments for the full replacement value of the merchandise.
• Customers should retain shipping receipts and delivery confirmation.

Equipment Leader is not responsible for merchandise lost, stolen, or damaged while being transported back to an authorized return destination, to the extent permitted by applicable law.

Refunds for discretionary returns cannot be processed for merchandise that has not been received or otherwise satisfactorily accounted for, except where applicable law requires otherwise.

7. REFUNDS AND PROCESSING

Approved refunds will generally be issued to the original payment method.

Refunds are processed after returned merchandise has been received and inspected, unless otherwise required by law.

Processing times may vary depending on the payment provider, financial institution, supplier, manufacturer, and circumstances surrounding the return.

Shipping charges, expedited shipping charges, delivery fees, and other separately stated services may be nonrefundable where permitted by law.

Equipment Leader reserves the right to issue partial refunds when permitted by law and supported by the condition of the returned merchandise or applicable purchase terms.

8. FREQUENT RETURNS AND ABUSE OF RETURN PRIVILEGES

Equipment Leader reserves the right to review patterns of excessive, repetitive, or potentially abusive return activity.

Factors may include:

• Unusually frequent returns.
• Repeated purchases followed by return requests.
• High return rates relative to purchasing activity.
• Repeated failure to follow RMA instructions.
• Attempts to return merchandise to unauthorized locations.
• Evidence of misuse, damage, or intentional alteration.
• Suspected fraudulent return activity.

Where permitted by law, Equipment Leader may restrict, suspend, or discontinue discretionary return privileges for accounts demonstrating repeated abuse.

This section does not eliminate any refund, replacement, warranty, or other remedy required by applicable law.

9. HEAVY EQUIPMENT AND SPECIALTY MACHINERY

Heavy equipment and specialty machinery require additional purchasing consideration because of their size, value, transportation requirements, configuration, and manufacturer or supplier fulfillment arrangements.

Products in these categories may include:

• Skyjack scissor lifts.
• Boom lifts.
• Spider lifts.
• Palazzani spider lifts.
• Telehandlers.
• Forklifts.
• Tractors.
• Construction equipment.
• Agricultural machinery.
• Industrial machinery.
• Specialized lifting equipment.
• Other designated commercial equipment.

Unless expressly stated otherwise in writing, designated heavy equipment and specialty machinery are final sale and are not eligible for discretionary returns or refunds.

Customers are responsible for reviewing product specifications, operating requirements, dimensions, configuration, compatibility, and intended use before placing an order.

This provision does not waive rights or remedies that cannot legally be waived, including applicable remedies for defective, misrepresented, or improperly supplied products.

10. MANUFACTURER WARRANTIES AND PRODUCT SUPPORT

Some new products sold by Equipment Leader are covered by manufacturer warranties.

Manufacturer warranties are governed by the applicable manufacturer’s written warranty terms, including coverage periods, exclusions, registration requirements, maintenance requirements, and service procedures.

Customers may be directed to the manufacturer or its authorized service network for warranty diagnosis, repair, replacement, or other warranty services.

A manufacturer’s warranty does not automatically create a right to return merchandise for a discretionary refund.

Equipment Leader will cooperate with customers and manufacturers where appropriate to facilitate warranty-related matters.

Any warranty provided directly by Equipment Leader must be expressly documented in writing.

Nothing in this policy excludes or limits warranty obligations or legal responsibilities that Equipment Leader may have under applicable law.

11. SPECIAL-ORDER, CUSTOM-ORDER AND MANUFACTURER-DIRECT PRODUCTS

Certain merchandise is ordered specifically for a customer or fulfilled directly through a manufacturer, distributor, or supplier.

These products may include:

• Special-order equipment.
• Custom-configured machinery.
• Made-to-order products.
• Nonstock merchandise.
• Manufacturer-direct products.
• Products requiring special production or procurement.
• Equipment configured to customer specifications.

Once an order has been submitted to a manufacturer or supplier, or procurement, production, configuration, or fulfillment has begun, cancellation or return may no longer be available.

Where applicable, special-order and custom-order restrictions will be disclosed before purchase.

Customers are encouraged to confirm all specifications and requirements before authorizing these orders.

Any cancellation, refund, or return remains subject to applicable law and the terms disclosed at the time of purchase.

12. WHOLESALE AND RESELLER PURCHASES

Equipment Leader may offer wholesale or reseller purchasing opportunities to qualifying businesses.

Wholesale pricing and eligibility are not automatically available on every product.

Wholesale eligibility may depend on:

• Manufacturer participation.
• Supplier authorization.
• Product category.
• Brand restrictions.
• Available inventory.
• Order quantity.
• Account approval.
• Applicable distribution agreements.

Only products expressly designated as wholesale eligible qualify for wholesale pricing.

Unless expressly approved otherwise in writing, products purchased through the standard retail storefront are sold at the applicable retail price.

Wholesale Account Approval

Wholesale customers may be required to provide:

• Business name and contact information.
• Business registration information.
• Resale certificate or applicable tax documentation.
• Relevant business licenses.
• Other information reasonably required to verify eligibility.

Equipment Leader reserves the right to approve, deny, suspend, or terminate wholesale accounts.

Approval for one product or brand does not guarantee wholesale eligibility for other products or brands.

Wholesale Pricing and Payment

Wholesale pricing may change based on manufacturer, supplier, inventory, and market conditions.

Written wholesale quotations are valid only for the period stated in the quotation.

Unless expressly approved otherwise in writing, wholesale orders require payment before fulfillment.

Credit terms, payment arrangements, and special pricing must be expressly approved by Equipment Leader.

Wholesale Returns

Unless otherwise required by applicable law or expressly agreed to in writing, approved wholesale and reseller purchases are final sale and are not eligible for discretionary returns or refunds.

Wholesale customers are responsible for reviewing product specifications, quantities, pricing, and order details before submitting an order.

Wholesale customers are independently responsible for their resale activities, customer relationships, applicable licenses, taxes, representations, and compliance obligations.

13. ORDER CANCELLATIONS

Customers seeking to cancel an order must contact Equipment Leader as soon as possible.

Cancellation requests are not guaranteed once an order has been transmitted to a manufacturer, supplier, warehouse, fulfillment partner, or shipping carrier.

Orders that have entered procurement, production, configuration, packaging, or shipment may no longer be cancellable.

Special-order, custom-order, manufacturer-direct, and wholesale orders may be subject to additional cancellation restrictions disclosed before purchase.

If an order cannot be canceled, the applicable return policy and any disclosed product restrictions will govern, subject to applicable law.

14. PRODUCT INFORMATION AND CUSTOMER RESPONSIBILITY

Equipment Leader works with multiple manufacturers, suppliers, and fulfillment partners to offer a broad selection of merchandise.

Product descriptions, specifications, photographs, availability, warranty information, and other product details may originate from manufacturers or suppliers.

Although reasonable efforts are made to provide accurate information, customers should independently review critical specifications and confirm suitability for their intended application before purchasing.

Customers are responsible for ensuring that products are appropriate for their intended use, installation environment, operating conditions, and applicable requirements.

Nothing in this section limits legal remedies for materially inaccurate product descriptions or misrepresentations.

15. PAYMENT DISPUTES AND CHARGEBACKS

Customers are encouraged to contact Equipment Leader first when an order, delivery, refund, or product issue arises.

Where a product is covered by a manufacturer warranty, customers may be directed to the applicable warranty process.

Nothing in this policy prevents a customer from exercising legitimate payment dispute rights through their financial institution or payment provider.

Equipment Leader reserves the right to respond to payment disputes and challenge claims it reasonably believes are inaccurate, unsupported, or fraudulent.

Where legally appropriate, Equipment Leader may provide relevant documentation, including:

• Order confirmations.
• Payment records.
• Shipping records.
• Delivery confirmations.
• Customer communications.
• Return authorizations.
• Product information.
• Applicable purchase terms.

Equipment Leader also reserves all lawful remedies relating to unpaid balances, fraudulent transactions, and other contractual violations.

16. FRAUD, THEFT AND MISUSE

Equipment Leader maintains a zero-tolerance approach to fraudulent purchasing activity, payment fraud, identity misrepresentation, theft, and intentional misuse of the return process.

Prohibited activity may include:

• Use of stolen payment credentials.
• Fraudulent chargeback claims.
• False wholesale applications.
• Intentional misrepresentation of a transaction.
• Theft or attempted theft of merchandise.
• False delivery or nonreceipt claims.
• Attempts to obtain unauthorized refunds.
• Deliberate circumvention of return procedures.

Where appropriate and permitted by law, Equipment Leader may:

• Suspend or terminate customer accounts.
• Restrict future purchases.
• Preserve relevant transaction records.
• Contest fraudulent claims.
• Seek lawful recovery of merchandise or amounts owed.
• Report suspected criminal activity to appropriate authorities.

Nothing in this section prevents customers from exercising legitimate consumer or payment rights.

17. APPLICABLE LAW AND POLICY INTERPRETATION

This policy establishes the terms governing purchases and discretionary returns through Equipment Leader.

Nothing in this policy is intended to waive, exclude, or restrict any consumer protection, warranty, refund, replacement, or other right that cannot legally be waived or restricted under applicable law.

Where a provision of this policy conflicts with mandatory applicable law, the applicable legal requirement will control.

Equipment Leader reserves the right to update this policy from time to time. Changes will apply as permitted by law and will not retroactively eliminate rights associated with completed purchases where prohibited.

18. CONTACT INFORMATION

Equipment Leader LLC

Customer Service and Sales

Phone: 850-554-8888

For return requests, RMA authorization, wholesale inquiries, order questions, or product support, customers should contact Equipment Leader directly.

Customers must receive written return authorization and destination instructions before sending merchandise back.

IMPORTANT CUSTOMER NOTICE

Please review the applicable product listing and return period before completing your purchase.

Return periods apply to new, unused merchandise only. Used merchandise is sold AS IS, WHERE IS, without a warranty from Equipment Leader unless expressly provided in writing, subject to applicable law.

Certain products are final sale or subject to special restrictions.

No discretionary return should be shipped without prior written authorization from Equipment Leader.